Politique d’expédition

Mazano Hair — Shipping Policy

Order Processing

Orders are processed within 3–5 business days after payment has been successfully received. Orders are not processed on weekends or public holidays.

Shipping Destinations

We ship globally. Shipping options and costs are calculated at checkout based on your delivery destination.

Shipping & Tracking

Once your order has been dispatched, you will receive a shipping confirmation with tracking information where available. Delivery times may vary depending on the destination, courier, customs, and other circumstances beyond our control.

Shipping Costs

Shipping costs are calculated at checkout based on your delivery destination and the shipping method available.

International Orders, Customs & Duties

Customers are responsible for any customs duties, import taxes, VAT, or other fees that may be imposed by the destination country. These charges are not included in the product or shipping price.

Delays

Delivery may be affected by circumstances beyond our control, including courier delays, customs processing, weather, public holidays, or other unforeseen circumstances. We appreciate your patience in these situations.

Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information when placing an order. Mazano Hair is not responsible for delays, failed delivery, or additional shipping costs resulting from an incorrect or incomplete address. Any additional shipping costs required to resend an order may be charged to the customer.

Damaged or Missing Packages

If your order arrives damaged or you believe your package is missing, please contact us at info@mazanohair.com as soon as possible with your order number and relevant details so that we can assist you.